Boosting revenue with human-centered design

Express Scripts Franklin Lakes NJ Location
Express Scripts' Franklin Lakes NJ Location

Our human-centered design approach coupled with an agile delivery model drove the creation and adoption of high revenue product features such as cost comparison, automatic refills, white label, and web accessibility.

  • Over $2.3 billion in revenue generated by human-centered product development.
  • Our human-centered design practice contributed to Medco’s $29.1 billion valuation by Express-Scripts’ for their purchase of Medco in 2011.

Work samples